Follow your piece

Order status

Keep your Shopify order number and use the same email address used at checkout. Your order email is the starting point for each private update.

1. 01

   Order confirmed

   Shopify sends the receipt and order number to the email used at checkout.

2. 02

   3D production proof delivered

   Within 1–3 days after payment, we email a private link to the latest 3D model video or file.

3. 03

   Review or request changes

   Review the model and reply by email or WhatsApp with one clear list of changes. Up to two revision rounds are included.

4. 04

   Approve within 3 days

   Approve the model when it is ready. If we receive no reply within 3 days of delivery, the latest proof is treated as approved and moves into production.

5. 05

   Production update

   A making-stage photo is sent by email when the physical piece reaches its update checkpoint.

6. 06

   Shipped with tracking

   Shopify sends tracking when the order leaves production. The current estimated delivery window is 14–28 days after payment.